Road Runner High Speed Internet

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I I I I I I I

1. What is Road Runner?
2. How does Road Runner work?
3. What does Road Runner cost and what does this include?
4. How fast is Road Runner?
5. Will a customer be able to have a home page on Road Runner?
6. Will I need cable TV service in order to get Road Runner?
7. How will multiple users impact the speed of Road Runner?
8. What am I agreeing to by using the Road Runner service?
9. What web browser is used?
10. Can a customer use their own browser?
11. I have seen cable modems for sale on the Internet, can I purchase my own cable modem?
12. Will having a Road Runner cable modem give the customer their own IP address?
13. Should I be concerned about Security?
14. What about viruses? Is Road Runner susceptible?
15. Are commercial/small business High Speed Internet products available?
16. Can I connect my game console to Road Runner?

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FAQ's
1. What is Road Runner?
	ROAD RUNNER is a broadband online cable service featuring blazing fast speed and superlative content. The speed is provided by the ROAD RUNNER network, an advanced system of broadband, fiber-optic, coaxial lines connected to high-speed cable modems. The content comes from diverse local, national, and third party providers.

2. How does Road Runner work?
	Instead of a computer modem hooked up to a local phone line, Road Runner customers will be provided with a high-speed cable modem that links their PC to the cable fiber-optic/coaxial network and server complex. Users can access local and national content from our servers which also provide a gateway for Road Runner customers to connect to the Internet at very high speeds.

3. What does Road Runner cost and what does this include?
	Installation Road Runner offers three installation options to meet your needs. If your computer has a USB port or Ethernet port, we recommend choosing our Self-Install Option. You'll receive a startup kit with everything you need to configure your computer and install the modem. If you need help with the installation or a cable outlet installed near your computer we recommend our Free Standard Installation* or Deluxe Installation**. A certified A+ technician will come to your home and complete the installation. Installing Road Runner is easier than ever! When you choose the Self-Install Option, you can come by one of our local offices to pick up a self-install kit or we'll mail one to you. The Road Runner self-install kit will contain everything you need to get started. Please note: to qualify for Self-Install you must be a current TWC customer with a minimum of full basic service. You can visit our Help Page for directions on setting up your e-mail client. Your self-install kit will include: High Speed DOCSIS Cable Modem 6' RG6 Coax Cable patch cord 2-way cable splitter CAT5 Ethernet patch cord or USB patch cord Time Warner Connect CD-ROM Instruction Booklet Instruction Poster Once you receive your modem kit you simply connect the cable modem to a cable outlet and to your computer, install the software, and you are ready to start enjoying the Internet at lightning-fast speeds! Sign-up now to receive your Road Runner self-install kit by mail. Free Standard Installation includes wiring of a cable outlet in the room where your computer is (if needed), installation of a 10BaseT Ethernet card in your computer (if needed), connecting the modem to your computer, and insuring that the cable modem is working properly and you are connected to the Internet. The installer will then give you an installation kit from Road Runner. When the installer leaves, you simply install the Road Runner software, and you'll be ready to start enjoying the Internet at lightening-fast speeds! You can visit our Help Page for directions on setting up your e-mail client. To set up a Free Standard Installation call us or sign-up online. Deluxe Installation With a deluxe installation we install an outlet and connect the modem plus* install the Road Runner software and the customer e-mail accounts for a one-time $29.95 charge. To set up a Deluxe Installation call us or sign-up online. Pricing Your monthly subscription fee is $44.95* which includes unlimited Internet access. Subject to applicable taxes and franchise fees. An additional fee may apply if the cable installation is nonstandard or if a nonstandard network card is required. Installation charges apply to primary computers only. Rates apply to residential Time Warner Cable subscribers only.* Road Runner Provides The Road Runner service will provide fast Internet access along with up to 7 e-mail accounts, a personal web page with 5 megs of space and exciting broadband content including national and local information. Time Warner Cable provides a 30-day money back guarantee on the Road Runner service. There is no long-term commitment and no deposit for the cable modem for our Road Runner customers.

4. How fast is Road Runner?
	Road Runner offers speeds up to 100 times faster than traditional dial-up connections over its high-speed network. The infrastructure and technology are designed to bring content as close to the consumer as possible, through sophisticated caching servers located at the Regional Data Center or cable headend. This technology provides access to a wide variety of multimedia content without the need to go into the heavily trafficked Internet space. Many factors can influence the delivery of data, however, particularly once you are out on the Internet. These factors can include how busy the Internet is at the time, and how many hits the site you are visiting is getting. Another factor can be the kind of computer equipment you are using … while Road Runner will work as long your setup meets the minimum requirements, the device with the slowest throughput along the path determines the effective speed. Generally speaking, users meeting the recommended requirements rather than the minimum requirements tend to experience faster speeds.

5. Will a customer be able to have a home page on Road Runner?
	Yes. Up to 5 megabytes of space will be provided for users to create their personal home pages.

6. Will I need cable TV service in order to get Road Runner?
	You do not need to be a cable television customer to access Road Runner service, as long as you reside in the Time Warner Cable area.

7. How will multiple users impact the speed of Road Runner?
	Road Runner can operate up to a total of 27 Mb/s on a given network, with no noticeable impact with multiple users. Should the Road Runner business grow to the extent that there are more customers requesting service than the allocated bandwidth can accommodate, Time Warner Cable will open another channel for the service.

8. What am I agreeing to by using the Road Runner service?
	Operator Acceptable Use Policy Cable Modem Service Subscription Agreement Time Warner Cable and Affiliated ISPs Subscriber Privacy Notice

9. What web browser is used?
	Microsoft is providing a customized version of the company's newest Internet Explorer browser to navigate Road Runner.

10. Can a customer use their own browser?
	If customers choose, they may disable the Internet Explorer browser and use their own. This is not, however, recommended procedure and technical support will not be made available if problems arise. Not all third-party plug-ins will be supported by the Road Runner browser and, therefore, the responsibility for service if they are installed becomes the user's. Please Note: Road Runner is aiming to provide support for the Safari 1.0 browser in terms of web site compatibility and help documentation.

11. I have seen cable modems for sale on the Internet, can I purchase my own cable modem?
	Yes, you may supply your own modem as long as it is DOCSIS (Data Over Cable Service Interface Specification) compliant, but remember that Time Warner Cable will let you use our modems free of charge.

12. Will having a Road Runner cable modem give the customer their own IP address?
	Not permanently, customers will be assigned an IP address dynamically when they open a Road Runner session by switching on their computer and clicking on the Road Runner icon. Currently only Business Customers can choose to pay an extra monthly fee for a static IP address.

13. Should I be concerned about Security?
	We take security, yours and ours, seriously. For our part, we've designed Road Runner's cable modems to deliver data only to the address that has been assigned to your computer. This prevents the interception of data that any user sends or receives. In addition, the modems we use support the encryption of data sent to and from the computer. We've set up a local resource to help answer some of the questions we've received about the security of a Road Runner connection. For more information visit the Road Runner Help page. To help keep your computer secure Road Runner offers FREE EZ Armor Security Software provided by Computer Associates: You get FREE Anti-Virus protection, Firewall protection, Pop-up Blockers, Anti-Spam, Anti-Spyware, product upgrades and updates, and web support* Subject to terms and conditions. Road Runner reserves the right to discontinue any feature or offer at any time. EZ Armor Security Suite software must be downloaded on Road Runner. *Spam and Virus protection software not available on Macintosh computers.

14. What about viruses? Is Road Runner susceptible?
	Unfortunately, viruses are a fact of life in today's computing environment. Road Runner scans and cleanses all incoming e-mail and attachments using some of the most powerful and effective antivirus technologies available today. In addition Road Runner offers FREE EZ Armor Security Software provided by Computer Associates: You get FREE Anti-Virus protection, Firewall protection, Pop-up Blockers, Anti-Spam, Anti-Spyware, product upgrades and updates, and web support* Subject to terms and conditions. Road Runner reserves the right to discontinue any feature or offer at any time. EZ Armor Security Suite software must be downloaded on Road Runner. *Spam and Virus protection software not available on Macintosh computers.

15. Are commercial/small business High Speed Internet products available?
	Time Warner Cable Business Class is here! For details visit http://sc.twcbc.com.

16. Can I connect my game console to Road Runner?
	Yes, you can connect your game console to Road Runner High Speed Online. For XBox users, you will need the Xbox Live Starter Kit. For PS2 users, you will need a network adaptor. For directions on setting up Xbox please visit http://www.xbox.com/en-US/support/. Visit the Sony PlayStation 2 site for installation instructions at http://www.us.playstation.com/support/installation/default.asp. Note: Time Warner Cable DOES NOT provide support for your game console, only the connection from the outlet to your cable modem. Any support beyond that will need to be directed to either Sony, Microsoft, or your game console retailer.

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